Effective Date: April 13, 2025
Last Updated: April 13, 2025
At QwkLink CRM LLC, we prioritize your privacy and collect only the minimal data necessary to provide our services. We do not engage in tracking, profiling, or selling your data. QwkLink CRM LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our CRM platform and browser extension.
1. Information We Collect
We collect only the data needed to provide and secure our services:
Account Information (CRM Platform)
– Name, email, and encrypted password
– User role (Agent, Broker, Admin)
CRM Usage Data (CRM Platform)
– Clients, tasks, notes, and property URLs
– Session tokens and authentication cookies (for secure login)
– Login IP addresses (for security purposes)
Extension Data (QwkLink Share Chrome Extension)
– Property URL of the current tab when the user submits a listing (collected directly from supported websites like Zillow, homes.com, realtor.com, and Redfin)
– Client ID, agent ID, and client name (retrieved from the QwkLink server during configuration, not directly collected from the user)
– Static resources (e.g., logo images) fetched from the QwkLink server for display in the extension popup
– IP addresses (logged server-side when the extension makes API requests to QwkLink servers, for security and logging purposes)
Payment Data (CRM Platform)
– Handled by Stripe; we do not store or access your credit card information.
2. How We Use Your Information
We use your information to:
CRM Platform
– Create and manage user accounts
– Display CRM content and dashboards
– Enable task tracking and listing management
– Send daily task reminder emails (from QwkLink CRM only)
Chrome Extension
– Share property URLs with the agent via the QwkLink server when the user submits a listing
– Configure the extension with client and agent IDs to enable sharing functionality
– Display the client name and agent logo in the extension popup for a personalized experience
We do not sell, track, or analyze your data for marketing, advertising, or analytics purposes. The Chrome extension does not track user behavior or collect data beyond what is necessary for sharing property listings.
3. Data Sharing
We do not sell, share, or rent your personal data to any third party for marketing, advertising, or any other purpose. We do not use third-party analytics, chat, or email marketing tools.
– Payment data is processed securely by Stripe, a third-party payment processor. We do not share any other user data with Stripe.
– Property URLs shared via the Chrome extension are sent to the QwkLink server for processing and are not shared with any third party.
4. Data Security
– All CRM data is stored securely and password-protected
– Passwords are hashed and salted
– Sessions are protected with secure cookies and tokens
– Login IPs are stored for account security only
– No sensitive data is shared or accessible without proper authentication
– Chrome extension API requests to the QwkLink server (e.g., for sharing property URLs) are made over HTTPS to ensure secure transmission
– Static resources (e.g., logos) fetched by the Chrome extension are retrieved securely over HTTPS
5. Mobile and Email Usage
CRM Platform
– There is no mobile app; however, our platform is mobile-responsive
– We do not send email on your behalf
– If your domain is hosted with us, you may configure email sending under your own domain
– We only send QwkLink CRM system notifications, such as task reminders
Chrome Extension
– The Chrome extension does not send emails or interact with mobile apps; it only facilitates sharing property URLs with the agent via the QwkLink server
6. Data Deletion and User Rights
– Users may request data deletion by contacting us at privacy@qwklink.com
– Chrome extension users (clients) can request deletion of their data (e.g., shared property URLs) through their agent or by contacting us directly
– We verify all requests before processing
– Cancelled accounts are retained for 30 days before automatic deletion
– Data collected by the Chrome extension (e.g., shared property URLs) is retained on our servers for as long as the associated CRM account is active, or until the user requests deletion
7. California Privacy Rights (CCPA)
QwkLink CRM and the QwkLink Share Chrome extension are available to users in California. In accordance with the California Consumer Privacy Act (CCPA), California residents may:
– Request access to or deletion of their personal information
– Know what data is collected and how it’s used
– Not be discriminated against for exercising their privacy rights
To request access or deletion, contact us at privacy@qwklink.com.
8. Policy Updates
– This Privacy Policy may be updated at any time
– We do not send notifications about updates
– Please review this page periodically for changes
– A permanent link is available in the footer of https://qwklink.com and in the Chrome Web Store listing for the QwkLink Share extension
9. Children’s Privacy
Our services, including the QwkLink CRM platform and QwkLink Share Chrome extension, are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you believe a child under 13 has provided us with personal information, please contact us at privacy@qwklink.com.
10. GDPR Compliance (For EU Users)
If you are a resident of the European Union, you have the following rights under the General Data Protection Regulation (GDPR):
– Right to access, rectify, or delete your personal data
– Right to restrict or object to processing
– Right to data portability
– Right to withdraw consent (where applicable)
We process your data under the lawful basis of legitimate interests to provide our services (e.g., sharing property URLs with your agent). To exercise your GDPR rights, contact us at privacy@qwklink.com.
11. Contact Us
For privacy-related questions or concerns, contact:
QwkLink CRM LLC
Email: privacy@qwklink.com
Website: https://qwklink.com